email support

Email: support@shopvelena.com
Response Time: 1-2 business days
Best for: General inquiries, order support, returns, technical questions

business hours

Customer Service Hours:

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday - Sunday: Closed
• Holidays: Closed on major US holidays

order support

For questions about:

• Order status and tracking
• Shipping and delivery updates
• Payment and billing issues
• Order modifications or cancellations

Contact: support@shopvelena.com 

returns and refunds

For assistance with:

• Return authorizations
• Refund status inquiries
• Damaged or defective items
• Return shipping questions

Contact: support@shopvelena.com
Include your order number for faster processing

product information

For questions about:

• Product specifications and features
• Usage instructions and safety information
• Compatibility and sizing
• Warranty coverage

Contact: support@shopvelena.com

technical support

For help with:

• Red light therapy device troubleshooting
• Product setup and operation
• Warranty claims
• User manual requests

Contact: support@shopvelena.com
Please include product model and purchase date

business inquiries

For:

• Partnership opportunities
• Wholesale inquiries
• Media and press requests
• Legal matters

Contact: support@shopvelena.com

social media and online presence

Primary website: shopvelena.com
Available 24/7 for browsing, ordering, and account management

privacy and data protection inquiries

For questions about:

• Privacy policy and data handling
• Data access, correction, or deletion requests
• Cookie preferences and opt-out options
• GDPR or other privacy regulation compliance

Contact: support@shopvelena.com
Subject line: "Privacy Inquiry" for faster routing

urgent product safety issues

If you experience any safety concerns with our products:

Immediate action: Stop using the product immediately
Contact us: +1 (647) 879-5139 (during business hours) or support@shopvelena.com
Subject line: "URGENT - Product Safety Issue"

billing disputes

For urgent billing or payment disputes:

Contact: support@shopvelena.com
Subject line: "Billing Dispute - [Order Number]"
Include: Order number, transaction details, and description of issue

contact time zone considerations

Our phone support operates in Eastern Standard Time (EST). International customers should note:

• Asia Pacific: Best to call early morning local time
• Europe: Afternoon local time works best
• Other regions: Email may be more convenient for time zone differences

language support

• Primary language: English
• Email support: English only
• Phone support: English only

what to include in your message

To help us assist you faster, please include:

• Order number (if applicable)
• Product name or model number
• Clear description of your question or issue
• Contact preference (email or phone callback)
• Best time to reach you (for phone support)

our commitment

We are committed to:

• Responding promptly within stated timeframes
• Providing accurate information about products and policies
• Resolving issues fairly and professionally
• Following up to ensure satisfaction

feedback and suggestions

We value your feedback and continuously work to improve our products and services.

Share your thoughts about:

• Product improvements or new product ideas
• Website functionality and user experience
• Customer service experience
• Shipping and packaging suggestions

Contact: support@shopvelena.com
Subject line: "Customer Feedback"

legal and compliance contact

For legal matters including:

• Terms of Service questions
• Privacy Policy inquiries
• Intellectual property concerns
• Regulatory compliance issues

Contact: support@shopvelena.com
Subject line: "Legal Inquiry"

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We're here to help make your Velena experience exceptional. Don't hesitate to reach out with any questions or concerns.